AI for retail and ecommerce that answers every customer the same day.
KYN builds AI for retail and ecommerce businesses in Singapore. The agent answers customer questions on WhatsApp, Instagram and email, takes orders into one queue and keeps stock in sync. Your team handles refunds and the customers who need a person.
WhatsApp us about retail
Customers message on three apps at midnight. Your team reads them at nine.
One inbox for every channel
WhatsApp, Instagram, email and web form messages land in one inbox, matched to the customer and their past orders. Nobody answers the same question twice.
Answers from your own policies
The agent answers sizing, delivery, returns and stock questions from your product list and policies. It hands anything unclear to a person with the conversation attached.
Built to move at the speed of your customers.
From first call to a written review of your workflow.
From signed scope to a live system your team uses.
Runs in a cloud account in your company name, Singapore region.
Reply time on WhatsApp.
The work between a customer message and a shipped order.
Small retail teams lose hours to repeat questions, orders taken by chat and stock counts that drift. The agent takes that work. Your team keeps the service that brings customers back.
Customer questions
Delivery, returns and stock questions answered on WhatsApp and Instagram.
WhatsApp orders
Orders taken in chat, confirmed by a person, written to one queue.
Stock and refunds
Stock counts kept in one ledger, refunds held for approval.
Your channels, your policies, your approvals.
Works with what you already use
The agent answers on the WhatsApp Cloud API, Instagram enquiries, email and web forms, and posts sales and refunds to Xero. We confirm your store platform connection in the review.
A person approves refunds
Refunds, discounts and replies to complaints wait for a named person. Customer data is handled under the PDPA and every action is logged with who and when.
We start with a 14-day review of how your store runs today: the channels, the tools and the people. You get a written plan before any build.
AI for retail and ecommerce, answered.
What does an AI agent for ecommerce do?
It answers customer questions on WhatsApp, Instagram and email from your own product list and policies, takes orders into one queue and keeps stock counts in one ledger. A person approves refunds and discounts.
Can AI take orders on WhatsApp?
Yes. The agent takes the order details in chat and writes a draft order to your queue. A person on your team confirms it before payment is requested.
Will customers know they are talking to an AI?
Yes. The agent says it is an assistant and hands over to a person on request or when it is unsure.
Can it work with Xero?
Yes. Sales and approved refunds post to Xero.
How much does AI customer service for ecommerce cost in Singapore?
The build is quoted per project after a 14-day review of your channels and order flow. A first version is usually live within 90 days of a signed scope.
Ready to answer tonight's messages tonight?
Tell us how your team handles customer messages and orders today. We reply on WhatsApp.