An AI chatbot that answers from your own documents.
KYN builds AI chatbots for Singapore businesses that answer customer questions on your website, by email and on WhatsApp. Each answer comes from your own documents. Anything else goes to a person.
WhatsApp us about an AI chatbot
Most customer questions have been answered before. Your team still types each reply by hand.
Answers with a source
The chatbot reads your price lists, policies and product sheets. Each answer points to the document it came from, so your team can check it.
A person for the hard cases
Refunds, complaints and anything outside your documents go to a named person with the conversation attached. The customer is told who will reply.
Built to move at the speed of your customers.
From first call to a written review of your workflow.
From signed scope to a live system your team uses.
Runs in a cloud account in your company name, Singapore region.
Reply time on WhatsApp.
The questions that arrive every day, on every channel.
A website chatbot, an email inbox and a WhatsApp line usually run as three separate jobs. The chatbot answers all three from one set of documents. Your team works one queue for what is left.
Website
A chat window on your site, answering from your published documents.
Replies drafted from the same documents in Gmail or Microsoft 365.
The same answers on your WhatsApp business number.
Your documents, your channels, your rules.
Your knowledge, kept current
When a policy or a price changes, you update the document and the chatbot answers from the new version. Out-of-date files can be removed from its reading list.
Approval where it counts
You set which topics it may answer alone. Anything involving money or a commitment waits for a named person. Every answer is logged with its source, who approved it and when.
We start with a 14-day review of the questions your customers ask today and where the answers live. You get a written plan before any build.
AI chatbot, answered.
What does an AI chatbot for customer service do?
It answers customer questions on your website, by email and on WhatsApp using your own documents, and hands anything it cannot answer to a person on your team.
Will the chatbot make up answers?
It answers only from the documents you give it and shows the source. When the documents do not cover a question, it passes the conversation to a person.
Is there a government grant for an AI chatbot in Singapore?
The earlier grant schemes, including EDG, closed to new applications on 29 September 2026. EDGE replaced them and co-funds SMEs at up to 70% within a S$100,000 cap a year, with up to S$30,000 of it for digital solutions, enterprise systems and automation. Eligibility is confirmed with Enterprise Singapore.
How is customer data handled?
The chatbot runs in a cloud account in your company name, Singapore region by default. Personal data is handled under the PDPA and every conversation is logged.
How much does an AI chatbot cost in Singapore?
The build is quoted per project after a 14-day review of your customer questions and channels. A first version is usually live within 90 days of a signed scope.
Ready to answer the next question in minutes?
Tell us how your team answers customers today. We reply on WhatsApp.